Watching Conan O’Brian Monday night I was shocked when he made light of the fact Good Housekeeping magazine had used an Irish stew recipe he had written. The problem, Conan said, was that he cannot even cook, much less write a recipe. After the New York Time’s John McCain controversy I am surprised this journalistic mistake was not taken more seriously. Especially after he brought this up again on his Wednesday show.
All of the mainstream media that covered this story only had reference to what was said on Conan’s show and little of a response from Good Housekeeping. The same was true with the blogs. They all covered the story just as Conan had described it and I could find only MSNBC offered the magazines response in one line, “The mag says it’s sorry about the mix-up, and is inviting him to take a cooking class.”
Some of the comments made on the blogs about this story showed there was a public concern:
“All this time I’ve thought I was making my fave celeb’s recipe, it was just from the kitchen of some suburban housewife with too much time on her hands!” –Yumsugar.com
“Wow! The New York Times lying was bad enough, but now I can’t even believe Good Housekeeping?! That’s even more shocking than Malcolm Gladwell admitting his “tall tale” on The American Life:” –Gawker.com
“That’s rather odd, don’t you think? Such a reputable magazine making something like that up?? I wonder what they’ll have to say in response to this.” –Yumsugar.com
That was exactly what I was wondering. What is their response? The Good Housekeeping PR department did not do a very good job of getting it out there. Though not a direct response, the Conan recipe is now a top story on Good Housekeeping’s homepage, now with the words “alleged” in the title and the headline “Conan has Beef with our Lamb Stew”. It almost seems the website is making a joke out of the situation which I am not sure is the most appropriate response for a reputable magazine.
This seems like poor crisis communication from the magazine. They did a poor job putting their response and apology in the media. I would think a reputable magazine would have a PR department that would better handle this situation. The magazine should have at least gotten their side of the story into the coverage and offered an explanation instead of leaving the public wondering, “Are any of these celebrity recipes real?”
If I were the publicist for the magazine I would have offered an explanation and apology making sure their side of the story was heard in the media. Then they could have sent a sample of the soup for Conan to try on his show as condolence. Since Conan is taking the situation light-heartedly he would probably try the soup on air and give it his endorsement anyways. Maybe even give him this cooking class on air so everyone can see they really took the steps to make it up to him. Most importantly, Good Housekeeping needs to prove their other celebrity recipes are genuine to gain confidence back from their readers.